Terms of Service

These Terms of Service ("Terms") are an agreement between you (and the organisation you represent, "you") and [CiteAgentic Pty Ltd, ABN/ACN 54238243639] ("CiteAgentic", "we", "us"). By signing up for or using CiteAgentic, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

1. The service

CiteAgentic is an AEO and audit platform that queries AI engines on your behalf, audits your domain across SEO, AEO, performance, security and conversion, and produces scores, recommendations and AI fix prompts. We may update, improve or change features from time to time.

2. Eligibility and accounts

You must be at least 16 and able to form a binding contract. You are responsible for all activity under your account, for keeping your credentials secure, and for the content of the brands, prompts and competitors you configure.

3. Acceptable use

You agree not to:

• Track or audit a brand or domain you have no legitimate business interest in, or without the brand owner's authorisation (your own brand, your employer's, or a client's with written authorisation)
• Scrape or access CiteAgentic other than through the documented REST API
• Reverse-engineer, resell or redistribute our recommendations or fix prompts as a competing product
• Use the service unlawfully, to infringe others' rights, or to compromise its security or integrity

We may suspend or terminate access for breach of this section.

4. Your data and content

As between you and us, you own the data and content you submit (brand information, prompts, competitors, connected-account data). You grant us a licence to host, process and use it to provide and improve the service, and as described in our Privacy Policy.

5. Our intellectual property

We own all rights in the CiteAgentic platform. The outputs we generate for you (scores, recommendations, AI fix prompts) are licensed to you for unlimited internal business use under your subscription. Aggregated, de-identified benchmark data is owned by us.

6. Industry benchmarks

We compute aggregated cohort benchmarks (averages and percentiles per category) across customers. These are de-identified and minimum-N gated so they cannot be attributed to an individual brand.

7. Third-party services and AI engines

The service relies on third-party providers and AI engines (see our Privacy Policy). Their availability and outputs are outside our control, and your use of any connected service (such as Google Search Console) is also subject to that provider's terms. We may engage third‑party service providers (including hosting, analytics and AI providers) as sub‑processors to deliver the Service. Some may be located outside Australia. We take reasonable steps to ensure they protect Your Data in line with our Privacy Policy. When you connect a third‑party account (for example, Google Search Console), you authorise us to access and process data from that account on your behalf. You are responsible for maintaining your rights to use and share that data.

8. Fees, billing and taxes

Paid plans are billed in advance through our payment provider (Stripe). Fees are stated on our Pricing page and are exclusive of GST and other applicable taxes unless stated otherwise. You can cancel any time from Settings; cancellation takes effect at the end of the current billing period. Except where required by law (including the Australian Consumer Law), fees already paid are non-refundable, though we will act reasonably where a fault is ours. Subscriptions automatically renew at the end of each billing period unless you cancel through the Service. Some plans include a bundle of usage credits (for example, AI tokens or analysis runs) per billing period. The type and quantity of included credits, and how they are consumed. Unused credits expire at the end of the applicable billing period and do not roll over, unless we state otherwise at the time of purchase. If you use all included credits, you may continue using the Service by purchasing additional credits or a higher plan at the then‑current prices shown in the Service. Additional credits are billed in advance and are non‑refundable, subject to your non‑excludable rights under the Australian Consumer Law. We may suspend or limit credit‑based features if you have no remaining credits or if payment for credits fails.

9. Free tier and trials

We may offer a free tier or trial. We can change or withdraw free offerings at any time, and usage limits described on our Pricing page apply.

10. Warranties and the Australian Consumer Law

We provide the service using reasonable care and skill. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Subject to that, and to the maximum extent permitted by law, the service is provided "as is" and we do not warrant that it will be uninterrupted, error-free, or that it will produce any particular business outcome.

11. Limitation of liability

To the maximum extent permitted by law, and subject to your non-excludable rights under the ACL:

• Neither party is liable for indirect, incidental or consequential loss, or loss of profits, revenue, data or goodwill.
• Our total aggregate liability arising out of or in connection with the service is limited to the amount you paid us for the service in the 12 months before the event giving rise to the liability.
• Where our liability for a breach of a non-excludable ACL guarantee cannot be excluded but can be limited, our liability is limited (at our option) to re-supplying the service or paying the cost of having it re-supplied.

12. Indemnity

You indemnify us against claims, losses and costs arising from your data or content, your use of the service in breach of these Terms, or your infringement of any third-party or brand-owner rights.

13. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the service in a way that risks harm to us or others. On termination, your right to use the service ends and we will handle your data as described in the Privacy Policy. Before or within a reasonable time after termination, you may export available reports and outputs from the Service, except where we have suspended your access due to serious breach or legal obligation.

14. Changes to these Terms

We may update these Terms. For material changes we will give you at least 14 days' notice by email or in-product. Your continued use after the changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of ** Queensland, Australia**, and you and we submit to the non-exclusive jurisdiction of the courts of that place.

16. General

These Terms are the entire agreement between you and us about the service. If any provision is unenforceable, the rest continues to apply. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor in connection with a sale or reorganisation of our business.

17. Contact

Questions about these Terms: [support@citeagentic.com] - [CiteAgentic Pty Ltd], [Registered address, State, Australia].